Terms & ConditionsPlease Read This Document Carefully. It Contains Very Important Information Regarding Your Rights and Obligations, Including Limitations and Exclusions That Might Apply to You.
These terms and conditions ("Terms and Conditions") apply to the purchase and sale of products ("Product" or "Products") from through www.modaoperandi.com (the "Website"), our mobile applications ("App"), Moda team members, or at a Moda Operandi showroom or other events, and also applies to the use of any of our services or features provided by or on our behalf (together with the App and Website, "Services"). By placing an order for such Product(s) or using our Services, you agree to be bound by, and accept, these Terms and Conditions. These Terms and Conditions are subject to change by Moda Operandi, Inc. and Moda Operandi, UK LTD (company number 09075781, registered office at 27 Knightsbridge Limited, 4th Floor, Millbank Tower, 21-24 Millbank, London SW1P 4PQ, UK) for shoppers in Europe ( collectively, and together with their affiliates and subsidiaries, "Moda", "Moda Operandi", "us", "our", or "we") without prior written notice at any time, in our sole discretion. The latest version of the Terms and Conditions will be posted on this page, and you should review these Terms and Conditions prior to purchasing any Product or using the Services. These Terms and Conditions are an integral part of the terms and conditions that apply generally to the use of our Services. You should also carefully review our PRIVACY POLICY before placing an order for Product(s) or using our Services.1. Order Acceptance and CancellationYour receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not you have been charged. If your order has been cancelled or limited, the applicable amount any payment made pursuant to that order will be refunded to the original form of payment. If you have been charged and your order is canceled, we will promptly issue a refund to your original form of payment in the amount of the charge and notify you that your order was canceled. Orders placed using Rewards Points (see below) or site credit will be refunded if the order is canceled, and the Rewards Points or site credit will be available for use promptly once the order is canceled.Trunkshow OrdersSome of our limited-time presale events allow you to place preorders for Products from specific designers or collections that are then made specifically for you ("Trunkshow") and fulfilled at a later date when the Product is ready for shipment. Once a Trunkshow is closed and the preorder is accepted by the designer, we will not be able to make any changes to the size, style, quantity, or type of Product ordered. After 30 days from the date of your Trunkshow order the order cannot be canceled, unless the Product is Fine Jewelry, in which case the order for that item cannot be canceled after 24 hours from the time of the order. If the shipment is unavoidably delayed, we will do our best to cancel the Trunkshow order if you request, and we will keep you informed about delays, production changes, or cancellations that the designer relays to us. Any other cancellation requests of Trunkshow orders are at the discretion of Moda Operandi, and any such cancellation may only be refunded as site credit. Please see Payment Terms below for more information on how we process payments and any refunds for Trunkshow orders or other preorders. Once you receive your order, if you are not satisfied with it, you may return it in accordance with our Return Policy set out below.Boutique OrdersMany of our products are available to you for immediate purchase or for preorder from pre-existing or anticipated inventory and are not made for you specifically ("Boutique"). Once a Boutique order has been made, we will not be able to cancel the order or make changes to the size, style, quantity, or type of Product ordered. Once you receive your order, if you are not satisfied with it, you may return it in accordance with our Return Policy set out below.2. Payment TermsTerms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:All orders are subject to verification for security reasons. If you are contacted for verification, you will have 48 hours to complete the verification process. If you do not respond after such time, you will be notified and the order will be canceled and refunded in the original payment method.Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below. Payments made on debit/credit cards in currency other than US Dollars will be calculated using currency conversion on www.xe.com on the day of the transaction. You agree that Moda is not responsible for any credit shortages due to currency conversion rates.If you preorder Products, you will be required to pay either the full purchase price or a percentage of the amount due as an initial payment at the time you place your order, exclusive of shipping fees and taxes. In the case of an initial payment, we will charge you the remaining amount due, plus shipping fees, and any taxes or duties owed at such time as the Product is ready for shipment. We will first apply any available site credit in your account to the balance owed, and if you do not have any site credit or your site credit is not enough to cover the amount owed, we may charge the remaining balance to the same method of payment as used for the initial payment or to any active payment methods, including credit card(s), on your account at the time the payment is due. If your payment information has changed, please contact CARE@MODAOPERANDI.COM with your updated payment information. If the remaining payment cannot be processed, your order will be cancelled, and you will be issued a site credit for any amount that you have paid for that Product.Please be aware that because of the "pre-sale" nature of such transactions, you should expect a wait period of approximately four to six (4 to 6) months between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the Product page of the respective Trunkshow or preorder Product page.If you order Products available for immediate shipping from our Boutique, you will be required to pay the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order.3. Changes in Products and PricingWe are constantly updating and revising our offerings of Products and Services, and we may discontinue Products and Services at any time without notice. All pricing for the Products is subject to change. For all of our prices and Products and Services, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that we discover an error in the pricing or description of a Product, we shall have the right to refuse or cancel any orders placed for the Product. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged.If you order a Trunkshow Product that was incorrectly priced, you will be contacted by a Care representative and given the option to purchase the Product at the correct price, or to cancel your order and receive a refund for the amount that you have paid as soon as possible, in accordance with our refund policy below. If you order a Boutique Product that was incorrectly priced, your order will be canceled and we shall issue a refund as soon as possible, in accordance with our refund policy below.4. Shipping Fees, Taxes, and International DutiesProduct prices displayed through the Services do not include taxes (including any value added tax ("VAT")), duties, or shipping charges.For orders shipping within the US, sales tax will be charged at checkout on orders shipping to states where sales tax is required to be collected by law for online purchases. The list of those states may change from time to time. For a list of states for which we collect sales tax, please see our FAQs. For Trunkshow Products, this tax will be charged at such time as the Product is ready for shipment. For all other Products, this tax will be charged at the time you place your order for the Product. No import duties will be applied to orders shipped within the United States.For international customers, applicable local taxes (including such taxes as VAT), import taxes, and duties will be determined, displayed, in the aggregate, and charged at checkout (unless you are shipping to destinations on a DDU (Delivery Duty Unpaid) basis, as discussed further, below). All other non-customs-related local taxes (other than VAT) are the customer’s responsibility, and Moda Operandi is not responsible for reporting or paying additional local taxes to states, such as any use tax. Any taxes and duties are calculated on the total merchandise value, after discounts or promotional codes and/or promotional site credits ("Promotions") have been applied.When shipping to countries outside of the US, most destinations are delivered on a DDP (Delivery Duty Paid) basis, which means relevant import taxes and duties are calculated at checkout and processed by Moda Operandi once your order ships. If you are shipping on a DDU (Delivery Duty Unpaid) basis, import taxes and duties will not be paid through Moda Operandi. Instead, the shipping carrier will invoice you upon delivery of your merchandise. If you are shipping outside the United States on a DDU (Delivery Duty Unpaid) basis, no taxes or duties will be charged by Moda Operandi. This detail will be noted at checkout and on the confirmation email sent once order has been placed, and as the recipient, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country to which you are shipping. Payment of these amounts will be necessary to release your order from customs on arrival. For a list of DDP and DDU countries please see our FAQs.Orders shipped from our United States and UK warehouses will be sent via UPS, DHL, WorldNet, or another carrier. We ship the majority of our Products worldwide from our warehouses in the United States. For Trunkshow and preorder Products, all relevant shipping fees, local taxes, import taxes, and duties will be charged at such time as the Product is ready for shipment. For all other Products, such shipping fees, taxes, and duties will be charged at the time you place your order for the Product. The costs of shipping and any import taxes, and duties paid are non-refundable.
5. Shipping PolicyWe offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted. For more information, please refer to our Shipping FAQ .Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. Moda Operandi is not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature.Moda Operandi is also not responsible for any international shipping delays caused by the customs clearance process.6. Intellectual Property and ContentAll copyright, designs, trademarks and all other intellectual property visible through the Services, including Moda Operandi Software and all HTML and other code contained on our Website and App, is the sole property of Moda Operandi or their respective owners. You are permitted to use the content on the Services only as expressly authorized by Moda Operandi and/or its third party licensors. Any reproduction or redistribution of the above listed Content without permission is prohibited and may result in civil and criminal penalties, where "Content" is defined as data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on the Website.You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within the Services. You may not use the Services, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site(s).7. Price Adjustment PolicyModa Operandi will honor price adjustments on Products purchased within a 14-day period prior to the start of a sale. Please note that the Product has to still be available on the site in the same size originally purchased. All approved price adjustments will be issued in the form of site credit and the Product will be a Final Sale. If you wish to request a price adjustment in accordance with this policy, please contact CARE@MODAOPERANDI.COMModa Operandi is only able to honor price adjustments at the initial markdown, and will be unable to honor them with subsequent markdowns or changes in prices, if any. Moda Operandi will not price match any sale or discount prices with any other retailers, including affiliates.8. Limitation of LiabilityIn no event shall we or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products or Services. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Services. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.9. Return Policy (Returns and Refunds)Moda Operandi offers complimentary return shipping for items eligible for return in accordance with this Return Policy. Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:
  • Full Price: Products purchased at full price are eligible for return for a full refund within 28 days from the date that the Product was delivered to you.
  • Promotions: Products that are purchased with a Promotion are eligible for return for a full refund within 14 days from the date that the Product was delivered to you.
  • Markdowns: Products purchased at a discount (other than with a Promotion) or on markdown are eligible for return for site credit within 14 days from the date that the Product was delivered to you.
  • Final Sale: Products purchased on final sale (as further described below) are not eligible for return or a refund.
Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updated card information.Your Products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Moda Operandi and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provided. If your order did not include the proper packaging please email CARE@MODAOPERANDI.COM Any returned Products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and refunds or credits will not be issued for such returns. Refunds or credits will not be processed until the items are returned and inspected by Moda. Refunds are generally processed within 4-6 weeks of when the returned item is received at our warehouse.For orders within the United States, any shipping or gift wrapping charges are non-refundable. For international orders, the costs of gift wrapping, shipping and any import taxes and duties paid are non-refundable.Moda Operandi monitors the number and condition of Products returned and orders cancelled by customers. Repeated returns or cancellations or violations of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Moda Operandi account or future orders being refused.ShoesShoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you.Faulty ProductsProducts that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Moda will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.Damaged or faulty Products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a Product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.Late ReturnsAt the discretion of Moda Operandi, any Product returned outside of the deadline for returns may not be accepted or only accepted for site credit.Product ColorsWe have made every effort possible to ensure the colors are displayed as accurately as possible. Moda cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact CARE@MODAOPERANDI.COM prior to placing your order.Final Sale—Items Not Eligible for Return or RefundAll Products that are (i) considered Final Sale as listed below on our Shopping Sale FAQ page ), or (ii) otherwise indicated as “final sale”, are not eligible to be returned, exchanged, or refunded, except in certain circumstances in jurisdictions where we may be required to accept returns, exchanges, or refunds by law, such as for customers in the UK and the European Union.
  • Fine Jewelry
  • Customized items
  • Vintage items
  • Books
  • Housewares
  • Cosmetics, Skincare, and Fragrances
  • Hosiery / Lingerie
  • Fur coats, vests, gillets, and stoles
  • Exotic leathers
  • Wedding dresses
  • Special Order Items
  • Items subject to a markdown (which does not include reductions in price solely because of a Promotion)
  • Items indicated as “final sale”
If you return or send to Moda any Product that is not eligible for return or refund in accordance with these Terms and Conditions (including, but not limited to items considered Final Sale), any Product that is not listed on the return authorization from Moda in respect of the respective shipment from you to us, and/or any product that you did not purchase from Moda, we may, without notice to you, retain and dispose of such Product(s) and/or product(s) at our discretion, and refunds or credits will not be issued for such Product(s) and/or product(s).Return ProcessIf you would like to return an eligible Product, please use the applicable return label as provided by Moda Operandi. To request a return shipping label:
  • If you have a Moda Operandi account, sign in and locate the item/order under "ORDER HISTORY". Click "REQUEST RETURN" next to the Product(s) you wish to return and follow any instructions. A pop-up page will appear with the prepaid shipping label, instructions, and international commercial invoices (where applicable)
  • If you checked out as a guest, visit modaoperandi.com/request-return and enter the order number and email address associated with your order. Select the Product(s) you wish to return, click "REQUEST RETURN” and a link to a prepaid shipping label will be made available.
You will also receive a "Return Requested" email confirmation with a copy of the label, instructions, and international commercial invoices (where applicable) attached.Simply affix the return label to the outside of the box. International orders must include 3 copies of the commercial invoices of the Products being returned. This is to prevent any delays with clearing international customs.Please note that our free return shipping does not apply to items returned to us from countries other than the country to where they were originally shipped, or to returns that do not use the appropriate return shipping label that we provide.
Please note that Moda Operandi may not accept liability for any Products or other goods returned to us outside our own return labels.10. Contests and PromotionsOn occasion Moda Operandi issues Promotions which may offset the purchase price of certain Products when redeemed at checkout. These are non-transferrable, and are to be used only by the intended recipient. In particular, Moda Operandi reserves the right to cancel a Promotion and/or to reject redemption of a Promotion when the total value of the Promotion exceeds a certain value, generally the price of the applicable Product(s).Promotions are only eligible for full-priced Products and are limited to one per transaction. Minimum spends may be required and will be communicated on any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent. Moda Operandi shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure or inability of a customer to use a promotional code for any reason. Exclusions apply to promotions, and some brands Moda carries are excluded from promotions. For a complete list of the brands excluded from promotions, please see our FAQs.Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. These are to be paid by you. Promotions may be applied to new Trunkshow orders and the value of the Promotion will be reflected at checkout.All promotions have an expiration date which will be indicated with the promotion. Once a promotion has expired, it shall no longer be valid or used.Any and all Moda Operandi contest rules and regulations will be communicated directly to the customer.11. Moda RewardsMembers of Moda Rewards Program earn purchase Rewards Points and other exclusive perks. Moda Rewards Point balances are displayed in your account center. Your account must be in good standing to receive, and use, points. Please see our FAQs for more information about earning and spending Moda Rewards Points.Merchandise returns and other financial adjustments will be deducted from your total Moda Rewards Program point balance, at the sole discretion of Moda Operandi. Points are awarded on dollars spent on the Product, not including duties, tariffs, taxes, and shipping costs.When you have Moda Rewards eligible to be used towards a purchase, they shall be displayed in your profile and at checkout.Moda Rewards are not transferrable and Rewards can only be utilized for purchases made at WWW.MODAOPERANDI.COM or on the Moda app. Moda Rewards are not awarded to corporate accounts. All points expire 365 days from your last eligible purchase.Moda Operandi may terminate this rewards program at any time, with or without notice, which may result in forfeiture of any unused but accumulated points. Moda Operandi may also limit, delete or change any of the rules, terms, conditions, benefits or eligibility for the program, with or without notice. This, too, may result in a loss of any unused but accumulated points.These terms and conditions are governed by the laws of New York State without regard to conflicts of laws. By becoming a Moda Rewards member you agree to be bound by the laws of New York and to submit to the exclusive personal jurisdiction and venue of the State and Federal Courts of New York located in Manhattan.For questions regarding your point balance or the Moda Rewards Program please contact care@modaoperandi.com or by calling Client Services at (800) 707-9898 if you are calling from the United States, or +1 (212) 729-0984 if you are calling internationally.12. Your Content and Prohibited ActivityCertain Services may permit you to publicly post or display content, and you alone are responsible for such content. You are prohibited from using, and agree not to use, the Services or its content, or to submit, publish, or post any content to us or in connection with the Services: (a) for any unlawful purpose or to solicit others to perform or participate in any unlawful or fraudulent conduct; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our rights or the rights of others (including, but not limited to, intellectual property rights); (d) to defraud, harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the Internet; (g) to collect, track, or publish the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Services. We reserve the right to monitor, edit, delete, or use any such information as we deem appropriate, including, but not limited to, to protect our Services, the rights and property of us, you, and others, and as may be required by or appropriate pursuant to law or requirement of other governmental authority.We reserve the right to suspend or terminate your account(s) and any orders (and any other orders or account(s) connected with you) and your use of and/or access to the Services if you (i) violate these Terms and Conditions or our Privacy Policy, (ii) engage in defamatory, fraudulent, abusive, or illegal or other misconduct in connection with our Products or Services, (iii) engage in behavior that abuses, harasses, insults, or intimidates another customer, our team members, vendors, suppliers, agents, or representatives, or (iv) engage in fraud, abuse, misuse, or gaming in connection with Promotions or Rewards Points in any way, or that you intend to do so (for example, if you create more than one account to obtain a Promotion that is intended for new customers)13. Exceptional ProductsFrom time to time, we may offer for sale certain "Exceptional Products", which are Products or experiences in a limited-time presale event that allows you to place orders or inquiries from specific designers or vendors that are specially curated by us, have limited quantities, and designed for an exceptional experience, and which the applicable vendor ("EP Vendor") will supply, deliver, provide, fulfill, and/or perform ("EP Fulfillment") at one or more later times. Exceptional Products are also subject to, and by placing an order for an Exceptional Product you agree to, the following additional terms and conditions:- Exceptional Products are available on a first-come, first-served basis.
- Exceptional Products may be purchased in one of two ways: either directly from us, or from the EP Vendor.
  • If you purchase an Exceptional Product directly from us:
    • All sales of Exceptional Products are final and non-refundable (subject to applicable law and EP Vendor availability), and resales are prohibited, but you may gift your purchase of an Exceptional Product to another person, so long as you provide us notice of their contact information, with their permission, prior to finalizing your order. Any sales tax, duties, import taxes, or similar charges, will be determined based on the recipient’s address and collected at the time of any balance payment.
    • If the purchase price for an Exceptional Product is not collected in full at the time of your order, to finalize your purchase (and notwithstanding anything to the contrary in any order/checkout confirmation page or communication), you must pay any balance (including any applicable duties, taxes, VAT, or similar charges) in full within 72 hours, unless a greater time period is indicated in the Exceptional Product detail page. We will promptly reach out to you at the email address or phone number in your order to finalize your order and process any balance payment. If you do not pay the balance in full within the applicable time period, we reserve the right to cancel your order, return any deposit, and offer the Exceptional Product for sale publicly.
    • Pursuant to your purchase of an Exceptional Product, we will provide the applicable EP Vendor with your (or the designated recipient's) name and contact information so that the EP Vendor may perform the EP Fulfillment. You give us permission to share such information (or the contact information of your designated gift recipient, and you confirm to us that you have their permission for us to share such information) with the EP Vendor for the purposes of EP Fulfillment, and to cooperate and assist in such EP Fulfillment as we deem necessary or appropriate.
    • As between you and us, the EP Vendor is solely responsible for EP Fulfillment, and we are only responsible to collect from you payment for the Exceptional Product and to use our commercially reasonable efforts to confirm your order with the EP Vendor. If the EP Vendor does not confirm your order for any reason, we will issue you a refund in full.
  • If you purchase of an Exceptional Product from the EP Vendor:
    • Upon your inquiry and confirmation to us of your intent to purchase the Exceptional Product, we will provide the applicable EP Vendor with your (or your designated recipient’s) name and contact information so that the EP Vendor may finalize the order as it deems necessary or appropriate, collect payment, and perform the EP Fulfillment. You give us permission to share such information (or the contact information of your designated gift recipient, and you confirm to us that you have their permission for us to share such information) with the EP Vendor for the purposes of negotiating and finalizing your order, collecting payment, and EP Fulfillment. For clarity, such orders are not final or confirmed until accepted as such by the EP Vendor pursuant to its applicable processes, terms, and conditions.
    • As between you and us, the EP Vendor is solely responsible for EP Fulfillment, and to collect from you payment for the Exceptional Product and any applicable sales tax, VAT, duties, import taxes, or other government charges and fees, but we may cooperate and assist you and/or the EP Vendor in in such EP Fulfillment as we deem necessary or appropriate.
- EP Fulfillment will take place in the time and manner as specified in the Exceptional Product detail page and in the EP Vendor’s reasonable discretion, and as may otherwise be agreed by you or us with the EP Vendor. If EP Fulfillment is delayed or canceled in connection with events outside of the EP Vendor’s reasonable control, the EP Vendor may, in its discretion, issue a refund, or reschedule, defer, or reasonably modify the EP Fulfillment.
- The price of an Exceptional Product covers the cost of the Exceptional Product only. Unless expressly indicated otherwise in the Exceptional Product detail page, the price does not include sales tax, VAT, import taxes, duties, or any travel, lodging, meals, services, documentation, insurance, registrations, modifications, customization, or government fees or charges. If the EP Vendor offers or permits you to make customizations or modifications to or in connection with the Exceptional Product or EP Fulfillment, any applicable costs or expenses (and any related taxes or charges) are your sole responsibility, and you agree to pay such amounts upon request by us or the EP Vendor. We do not provide any warranty or guarantee with respect to an Exceptional Product or EP Fulfillment.- You agree that we are not liable for, and you expressly agree to waive and release all claims, now known or hereafter known, against us and our affiliates and our and their employees, owners, shareholders, directors, officers, agents, and representatives (collectively, "Moda Parties"), and to hold us and the Moda Parties harmless from and against any claims, charges, liabilities, losses, injury, damages, and costs, in each case, in connection with your purchase of an Exceptional Product and EP Fulfillment.- You are responsible to comply with all applicable laws, rules, and regulations in connection with the Exceptional Product and your participation in the EP Fulfillment. We do not warrant that Exceptional Product descriptions are complete or accurate, and may be subject to reasonable changes at EP Vendor’s discretion. EP Fulfillment may be subject to additional terms and conditions by the EP Vendor, and you are responsible to review, assent to, and comply with any such terms.14. MiscellaneousThese Terms and Conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents. The laws of the State of New York, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of our Services and the purchase of Products. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the State and Federal Courts of New York located in Manhattan with respect to such matters. If you have any questions or concerns regarding these Terms and Conditions, please contact care@modaoperandi.com or by calling our Care team at (800) 707-9898 if you are calling from the United States, or +1 (212) 729-0984 if you are calling internationally. Please note that communications with Care may be recorded or monitored.